Return and Refund Policy for Kesa Jewels:

At Kesa Jewels, we are dedicated to providing our valued customers with high-quality gemstones and exceptional customer service. If for any reason you are not completely satisfied with your purchase, please know that we are here to help. Our return and refund policy is designed to ensure that you have a positive shopping experience with us.

Return Policy:

We understand that sometimes things don't work out as expected. If you would like to return your purchase, we kindly request that you do so within 14 days of the delivery date. To ensure a smooth return process, please make sure that the gemstone is in its original condition and packaging, with all certificates and documentation included.The customer is responsible for covering the cost of return shipping.

To initiate a return, please reach out to us at kesajewelsjpr@gmail.com. Our friendly customer service team will assist you in obtaining a return authorization number and provide you with the necessary instructions and return shipping label. To ensure the safe arrival of the gemstone, we strongly recommend using a tracked and insured shipping method for your return.

Refund Policy:

Once we have received and inspected the returned gemstone, we will process your refund as soon as possible, usually within 5-7 business days. Refunds will be credited to the original payment method used for the purchase. Please note that shipping and handling fees are non-refundable.

To maintain the fairness and integrity of our return and refund policy, we kindly ask that customers follow the guidelines outlined above. In the event that a return appears to be outside the scope of our policy, or if the gemstone has been altered, damaged, or modified after the original purchase, we reserve the right to refuse a return or refund.

We are always here to assist you with any questions or concerns regarding our return and refund policy. Please feel free to contact us at kesajewelsjpr@gmail.com. Our customer service team is dedicated to providing you with the highest level of support and satisfaction.

Thank you for choosing Kesa Jewels for your gemstone needs. We value your trust and are committed to making your shopping experience with us a positive and memorable one.