Black Onyx Double Buff Heart Top Half Drilled AAA Grade Both Side Polished Size 18x18x6 mm Lot Of 25 Pcs Weight 288 Cts

Shipping Policy:

At Kesa Jewels, we understand that receiving your order in a timely and secure manner is important to you. That's why we make every effort to process and ship your order as soon as possible. Our goal is to provide you with the best possible service, and we are committed to delivering your order within the time frame specified below.

Domestic Orders:

For orders within India, we offer a standard shipping option that takes 3-7 business days for delivery. We will do our best to ensure that your order is delivered within the specified time frame. In case of any delay, we will notify you as soon as possible.

Domestic Shipping Charges:

All Orders Below Rs 2000: Rs 199

All Orders Above Rs 2000: Free Delivery

International Orders:

For orders outside of India, we offer a standard shipping option that takes 12-16 business days for delivery. Delivery time may vary depending on the destination country and any customs or import duties that may apply. We will do our best to ensure that your order is delivered within the specified time frame. In case of any delay, we will notify you as soon as possible.

International Shipping Charges:

All Orders Below US$ 500: US$ 13.99

All Orders Above US$ 500: Free Delivery

Please note that delivery times are only estimated and may vary due to circumstances beyond our control, such as inclement weather, strikes, or other events. We will do our best to keep you informed of any delays that may occur.

Duties and Taxes:

As every country has its own laws thus the same applies to all the imports and we don’t have any control over the taxes levied by the authorities under any circumstances. It is the whole sole responsibility of the buyer to bear such extra costs involved in order to get the parcel released from the customs of their own country. We suggest our users, to know more about the duties & taxes please visit your country’s custom department website.

If you have any questions or concerns regarding your shipment, please feel free to contact us at kesajewelsjpr@gmail.com. Our customer service team is always here to help and support you.

Thank you for choosing Kesa Jewels for your gemstone needs. We are dedicated to providing you with the highest quality gemstones and the best possible shopping experience.

Return & Refund Policy:

At Kesa Jewels, we are dedicated to providing our valued customers with high-quality gemstones and exceptional customer service. If for any reason you are not completely satisfied with your purchase, please know that we are here to help. Our return and refund policy is designed to ensure that you have a positive shopping experience with us.

Return Policy:

We understand that sometimes things don't work out as expected. If you would like to return your purchase, we kindly request that you do so within 14 days of the delivery date. To ensure a smooth return process, please make sure that the gemstone is in its original condition and packaging, with all certificates and documentation included. The customer is responsible for covering the cost of return shipping.

To initiate a return, please reach out to us at kesajewelsjpr@gmail.com. Our friendly customer service team will assist you in obtaining a return authorization number and provide you with the necessary instructions and return shipping label. To ensure the safe arrival of the gemstone, we strongly recommend using a tracked and insured shipping method for your return.

Refund Policy:

Once we have received and inspected the returned gemstone, we will process your refund as soon as possible, usually within 5-7 business days. Refunds will be credited to the original payment method used for the purchase. Please note that shipping and handling fees are non-refundable.

To maintain the fairness and integrity of our return and refund policy, we kindly ask that customers follow the guidelines outlined above. In the event that a return appears to be outside the scope of our policy, or if the gemstone has been altered, damaged, or modified after the original purchase, we reserve the right to refuse a return or refund.

We are always here to assist you with any questions or concerns regarding our return and refund policy. Please feel free to contact us at kesajewelsjpr@gmail.com. Our customer service team is dedicated to providing you with the highest level of support and satisfaction.

Thank you for choosing Kesa Jewels for your gemstone needs. We value your trust and are committed to making your shopping experience with us a positive and memorable one.